I had a wonderful experience. I came by on Saturday to test drive a car, it's my first car purchase so I kinda didn't know what to expect. As I was about to leave another car caught my eye. I didn't have time to test drive it, so Francesco gave me his card and said he would be in touch. We made arrangements for me to come see the car again on Monday. Now I am home and the car is in my driveway! Francesco was amazing. He answered every single question I had, he walked me through the process, he made sure I was taken care of from start to finish. He was very kind and helpful. Seriously, if you want a car come here and ask for Francesco. I'm so grateful. Also, the "BMW Genius" I was matched with, Jonathan Vega was also super great. He talked me through everything I needed to know about the car and said I could reach out to him anytime I had questions. Amazing customer service!I docked one star because of the actual financing portion of my purchase. The man in that department was really awful and honestly sexist. He intimidated and bullied me into purchasing the maintenance packages. I wish I wasn't alone during this portion of things because he made me feel extremely uncomfortable. I know if I were a man he would have treated me differently. I won't write his name here because he seemed like the type of person who would retaliate. He has my name, address, and work information and I'm filled with anxiety about it. I'm going to see if there is some way I can report him. If you're a woman, please don't complete the final portion of your car purchase alone. Bring a man with you. I'm sure some of the other men there were great, and it's unfair to them saying this. But if there is a chance you'll sit with the one I'm speaking with, it will ruin your entire purchase. I was shaken up after everything was finally done, I couldn't even be excited about my purchase. I'm thankful that afterwards Francesco helped calm me and apologized for my experience.
Jonathan and Omar where great love my new x7
Nice handling from Charly and Francesco
It was a pleasure working with charlie and Leo and would definitely recommend them.
Exceptional service with Charlie and Armando. They were both extremely awesome and took the time to detail the explanation of our new vehicle. Thank you
Saury and Charlie
Very happy with Charlie and Francescos service today. So nice to see Charlie after 4 years. Look forward to see them again in 3 years
Charlie and Taylor Did a great job. Thanks.
Charlie was amazing. There are not many people that have such energy and enthusiasm and are truly customer focused. We need more people like Charlie in the world. He is bright , articulate and and great at his job. He exceeded my expectations on every level!!!!
upgraded to a brand new X1 and had such a wonderful experience. frank was awesome at making the paperwork process a breeze and charlie was very thorough in walking me through all the super cool tech features. for anyone who wants a quick and personalized experience, look no further than South Motors!!